+1 347-434-9340 team@europe4kidstours.com
+1 347-434-9340 team@europe4kidstours.com

FAQ

Do you have more questions?

Contact us, we are here to assist you

PHONE
USA   +1 347 434 9340
UK     +44 203 769 1954
Italy  +39 327 8705610
IRL     +353 1699 4541

EMAIL
team@europe4kidstours.com

ABOUT TOURS IN ROME

Ancient Rome Tours and other museums and sites on the 1st Sunday of the month

Ancient Rome and other archaeological sites are free for all on the 1st Sunday of the month. We highly discourage doing any museum or archaeological site visit as there are terribly long lines as both locals and tourists go to take advantage of the free entry. If this is your only day to visit, we highly recommend a drive/walk tour either with a car or the golf cart visiting the other highlights of Rome like its most famous squares and fountains and other sites except for the Coliseum, Roman Forum, Palatine Hill and the Catacombs and other museums included in the free for all list.

If you really want to visit the Coliseum we can do a 2 hour golf cart of drive tour and end up at the Coliseum around 6pm just in time before it closes at 7pm. Still we cannot guarantee that there won´t be a long line but we can try.

Do we stay in the car the whole time on driving tours?

Our drive tours are drive/walk tours so you don’t stay in the car the whole time, you get off the vehicle and see the sites up close with your guide. The driver will then meet you after you have seen the sites like Trevi Fountain, Spanish Steps, the Pantheon, Piazza Navona etc. The car is at your disposal so you won´t have to waste time going from one place to another.

Best time to visit?

Ancient Rome Tour:
During low season 9am is perfect or 1:30pm
Peak season (June to August): 8:15am or 4pm
On peak season the most crowded time is from 8:30 (when the Coliseum opens) to 9:30am. If you want to visit at this time, please have full priced tickets so you don’t have to stand in line twice.

Vatican Tour:
During low season: Anytime though an Early visit is best. In the afternoon, a 2pm visit is ideal.
Peak season: Early Visit 7:30am or 1pm (lunch time, most go have lunch) or 3pm. Busiest time is 9am and 2pm.

ABOUT TICKETS

Coliseum & Roman Forum Tickets

Why do we recommend Full priced tickets during high season?

We pre-book your tickets and your guide has the reservation code or the tickets.

Option 1: If you have REGULAR TICKETS you have to 2 do lines. First the Security line which is obligatory for everyone. And once inside the Coliseum, you have to stand in line again to show the kids to the clerks at the ticket office . Why? So they are sure that the pre-booked kids tickets are really booked for kids. After seeing the kids then they´re going to give your guide the tickets. (this has a long line!)

If you choose these tickets and you find a long line at the day of your visit, the time spent there is already part of the tour. Your time won´t be extended or you won´t be refunded just because your time is wasted waiting in line. Crowds and long lines are not our fault especially if you choose to use regular tickets.

Option 2: If you have the FULL PRICED tickets for all even for kids, your guide has the tickets already so after the Security line, you just swipe the ticket into the turnstyle and into the Coliseum you go.

Why don´t we usually include the Coliseum Underground visit?

There are a few reasons why:

1. It consumes so much time, 1.5 hours only for the underground and 3rd tier (what about the Coliseum itself?) so another hour and the whole tour lasts about 2.5 hours – for the Coliseum only! Makes no sense at all when Rome has so many world famous icons! With this 2.5 hours you can see the Coliseum and the Roman Forum and other sites in the vicinity. With an excellent guide you get the ultimate Ancient Rome experience!

2. Tickets are hard to find because ticketing is controlled by big tour operators who specialize in group tours.

3. The tour itself is done with a group of about 25 people and entry time depends on ticket availability.

Do you book Papal audience tickets?

No. Take note that Papal audience tickets are free. You book it with them directly through this site: find the request form, http://www.papalaudience.org/tickets

If you need less than 10 tickets you can normally ask tickets without a reservation from the Swiss Guards at the “Bronze Doors” located just after security at St Peter’s Basilica.
You can pick up tickets the day before the audience after 3pm until 7.00pm (Summer) until 6pm (Winter). Or you can pick up tickets on the day of the mass from 7:00am until 3:00pm. You must collect your tickets one day before (not sooner) for the papal audience/mass with the pope subject to availability without a reservation.
If you prefer to pre-book tickets and If you need more than 10 ticket you will need to make a reservation in advance you can contact the Vatican offices,
You will be provided with details of when and how to collect your tickets by the Vatican or if it is short notice again the tickets should be picked up from the Vatican Offices located at the Bronze Doors.

Do you book tickets for the Vatican Necropolis or Vatican Scavi?

No. Visits are only possible following special permission granted from time to time by the “Fabbrica di San Pietro”. Visits are organized according to the schedule set by the Excavations Office. Requests, if possible, should be sent directly by the interested visitor/s.

Check out their website: http://www.vatican.va/roman_curia/institutions_connected/uffscavi/documents/rc_ic_uffscavi_doc_gen-information_20090216_en.html

ABOUT AVAILABILITY

Should I book early? How early?

If you are visiting very famous touristic cities and places, we strongly suggest booking weeks or even months before. We highly discourage booking a day before or on the spot, as we cannot guarantee that there will be entry tickets. Please keep in mind that if you wish to visit a famous site or museum, the tickets sell out months before.
In addition to that, guides get booked early. And the best guides are always assigned to early birds – a privilege to those who plan ahead! If this trip is really important for your family please plan ahead so you can just relax and enjoy the city.

How far in advance should I book my tour?

We suggest booking at your earliest especially if you are coming during high season, as we cannot guarantee availability on our tours. If you need any help with your booking, we would be happy to help over the phone, via email, live chat, text message, WhatsApp, Messenger or Viber.

How do I book a tour/activity?

There are 2 ways to book. You can book online. We have tours and activities which can be booked online. Or you can send us a booking request via email, phone, live chat, Messenger, WhatsApp or Viber. Please tell us how many are participating, the tour, the dates and the names and ages of the participants.
After you send us an email booking request of after a phone inquiry, you will receive an email with our tours and rates. Once you have decided the tours and activities you wish to book we will send you a payment link valid for 24 hours.
If at the time of booking, tickets and guides are still available this can change in a matter of hours, especially during high season. We strongly suggest paying right away especially for tours including very famous sites/museums. We can only book your guides, tickets, transport, classes after payment is received.

How can I book a tour over the phone?

To book a tour over the phone, you can call one of the following numbers:
USA +1 347 434 9340
UK +44 203 769 1954
Italy +39 327 8705610
IRL +353 1699 4541

Can I customize the tour to see the places I want?

Yes, for private tours, we can customize your tour, time permitting. And of course, if your must-see sights are open on the day of your tour. Please do not hesitate to ask us.

What if I cannot book online as there is no longer availability?

Please contact Customer Care, we would be happy to help over the phone, via email, live chat, text message, WhatsApp, Messenger or Viber.

Do you accept last-minute bookings?

Yes, we do – availability permitting. Please call Customer Care right away for last minute bookings.

What if I’m having problems booking a tour (website not working or errors)? Or no one answers the phone?

Please do to not hesitate to contact our Customer Care Team. We would be happy to help over the phone, via email, live chat, text message, WhatsApp, Messenger or Viber.

ABOUT CANCELLATION AND CHANGES

Can I cancel a booking?

First, don’t forget to read our CANCELLATION POLICY before booking. If you need to cancel your booking, contact our Customer Care team by phone or email during OFFICE HOURS. We cannot assist you if you send us an email or call us after office hours.
If you booked your tour/activity through a third party distributor, please contact them directly for cancellation or to rebook your tour.

When can I cancel a booking?

High season: We offer our customers a refund for tours cancelled 7 days before the scheduled activity.
For tours cancelled less than 7 days before scheduled departure time, we cannot offer refunds.
Low season: We offer our customers a refund for tours cancelled 72 hours before the scheduled activity.
For tours cancelled less than 72 hours before scheduled departure time, we cannot offer refunds.
However, we give customers a discount to book another tour for another time, if we have an
available tour.

Can I modify/change a booked tour or activity?

There are 2 ways to book. You can book online. We have tours and activities which can be booked online. Or you can send us a booking request via email, phone, live chat, Messenger, WhatsApp or Viber. Please tell us how many are participating, the tour, the dates and the names and ages of the participants.
After you send us an email booking request of after a phone inquiry, you will receive an email with our tours and rates. Once you have decided the tours and activities you wish to book we will send you a payment link valid for 24 hours.
If at the time of booking, tickets and guides are still available this can change in a matter of hours, especially during high season. We strongly suggest paying right away especially for tours including very famous sites/museums. We can only book your guides, tickets, transport, classes after payment is received.

How do I make a change to a booking?

If you wish to change your booking, please contact our Customer Care team by phone or email during office hours at least 72 hours before your scheduled tour. If a third-party distributor is responsible for your booking, please contact them directly to amend your booking at least 72 hours before.

Can I add another person to my booking?

When possible and when tickets are available, we are happy to assist with this request. To do so, please contact our Customer Care Team who can check availability on the tour and take payment for the eventual additional booking.

What if I need to reschedule a booking?

Rescheduling a booking with less than 72 hours’ notice, will result in a rebooking fee. If you wish to do so, please contact our Customer Care Team by phone to rearrange the booking and payment of this fee.

What if I need to reschedule a booking before the cancellation deadline?

If you need to change a booked tour or activity before the cancellation deadline, we will be happy to help you do so, availability permitting. Given the time frame, a rebooking fee will not be applied. Please contact our Customer Care Team by email.

Do I get a refund if I cancel a booked tour or activity?

During high season (Easter, April to September, Christmas and holidays, term breaks) all tour cancellations must be made 7 days before the date of your tour to get a refund. All cancellations made within 7 days before the tour have a 25% charge of the total amount for processing and transaction fees. During low season (November, January, February to mid-March), cancellations must be made 5 days before the date of your tour to get a refund. For activities like cooking and art classes, gladiator class etc, all cancellations must be made 72 hours before the activity date to get a refund.

Why can’t I cancel 2 days or a day before or even hours before the tour/activity and get a full refund?

Booking a tour or activity means that we have to assign guides, drivers, activity providers like art teachers, instructors to your family/group. Once a service is confirmed we assign this tour/activity to our guides/providers. When a guide, a driver or an art teacher for example, accepts the service on a certain date with a certain time, it means they refuse other job offers on that specific date and time.
If you cancel the booked tour/activity after the deadline, what happens is our guides/providers won’t have enough time to find another service as they have refused other offers by accepting the tour/activity you booked. Cancellation means that a guide/provider loses work. As they are seasonal workers and depend greatly on the tourist season, especially during high season, they cannot afford to lose a job assigned. So any confirmed booking is a valid contract assuring guides and service providers of a job on that certain date and time. Cancellations lead to fees to cover the cost of tickets purchased, booked guides, transport and
administration. Then for tours with pre-booked timed entry tickets, once the tickets are booked and paid museums and sites don’t issue a refund.

If I am entitled to a refund, when should I expect to see my refund?

If you have a PayPal account, we can refund you right away. For your refund to be reimbursed via the payment method used at the time of booking, it may take an average of 2-3 weeks.