Call or     WhatsApp on +39 327 8705610 (we speak English!) or    customercare@europe4kidstours.com
Call or     WhatsApp on +39 327 8705610 (we speak English!) or    customercare@europe4kidstours.com

CORONA VIRUS POLICY

Please know that it is our foremost interest to make sure that you and your family are safe. Italy has been declared a red zone, so schools, museums, cinemas and theatres will remain closed. All the new provisions are valid from March 10th until April 3rd.

All cancelled classes within this period will have only the bank and administration fee in order to process the refund.

All other cancellations outside this period and made before the 72-hour deadline have the full effect of our Cancellation Policy. See below.

Please read and understood the terms and conditions before booking a class. Paying and booking means you have understood and that you agree to all terms and conditions.

Thank you for your kind consideration and understanding.

CANCELLATION POLICY

  • Cancelling a booking with Rome4Kids and Europe4Kids results in cancellation fees , as outlined below. When canceling any booking you will be notified via email of the successful cancellation and cancellation fees incurred
  • If you have confirmed a tour during high season (March through October & Christmas season) we operate a strict no refund policy for cancellations made within fourteen (14) days of the tour date
  • All cancellations are subject to an administrative fee of 25% of the total tour fees.
  • All booked tickets are non-refundable.
  • During low season, cancellations must be made 14 days before the tour.
  • For tours/services booked last minute (7 days or less) before the tour, no refunds will be given.
  • Cancellation must be made within the established deadline before the service. No partial refunds will be given.
  • Cancellations must be communicated via e-mail at katjayourguide@gmail.com and customercare@europe4kidstours.com. You will be notified via email of the successful cancellation and cancellation fees incurred. If you don´t receive a response, your cancellation is not valid. Please call us or send a text or WhatsApp message, during office hours if you do not receive any response:
  • All tours are on, rain or shine.
  • There are no partial refunds, for whatever reason, once a tour has commenced. So if you need to clear things, call us as soon as possible. We will not consider refund requests after a service has been completed.
  • Full and partial refunds are only offered at the discretion of the management.